A JPMorgan Chase customer says her money would be safer under the mattress after scammers successfully moved $17,900 from her account to Wells Fargo.
Atlanta resident Marina Camplone says someone pretending to be a Chase fraud representative called her phone using the same number shown on the back of her debit card, reports the ABC-affiliated WSB-TV.
Camplone says she was tricked into giving the criminal access to her account, but realized what was happening in real time and raced to a local Chase branch.
A teller said her money was being sent to an account at Wells Fargo, wrote account information on a Post-it and told her to run to a Wells Fargo branch across the street.
But the runaround was in vain and Wells Fargo has not returned the funds. Says Wells Fargo in a statement,
“When we identify or are alerted to fraudulent activity, we take action. We have a thorough process to investigate all reports of account fraud and scams.”
Meanwhile, Chase says it will not reimburse Camplone, blaming her for falling victim to the scam.
“Our customer fell victim to a scam. Consumers should always be suspicious of people asking them to send money to prevent fraud. Banks won’t make these requests, but scammers will.”
The financial giant also warns against spoofing, where criminals mimic the numbers used by Chase or other banks.
Camplone says it would have been better if she kept her money at home.
“I feel like I should have had it at home in an envelope somewhere in a box under the mattress.”
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